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ONLINE FAQs

What is an online course?
HCC online courses are regular, college-level courses delivered over the Internet. Students interact with the instructor and other students using a variety of communication tools, including email, discussion boards, and other web technologies. Plan to spend as much time doing online coursework as you would a face-to-face course. For example, plan on spending three hours on coursework per credit hour.

Course materials are delivered completely online (may require an on campus orientation and/or proctored exams) When registering for an online course, look for letter Y section, as this letter will let you know which courses are online and which ones are not.

What are differences between Y1 online courses and Y2 online courses?

Much like traditional courses on campus, we at HCC strive to make sure no one class is too overcrowded, so being assigned to a Y1 or Y2 course indicates multiple sections of a given course. Y1 courses are considered to be "completely online" courses, where 100 % of the course work is done online. Y2 courses are will have some elements which will need to completed on the main campus. Such elements may include an in-class orientation course, others will included proctored tests. In knowing the differences between Y1 & Y2 courses, students will be able to know which version works best for them.

What is a hybrid course?
"Hybrid" or "blended" are names commonly used to describe courses that combine face-to-face classroom instruction with online learning. A significant portion of the learning activities take place online and time spent on instruction that traditionally occurs in the classroom is reduced but not eliminated. This allows the student flexible scheduling, while maintaining the face-to-face contact with the instructor and classmates that is typical of a more traditional course. Face-to-face segments of the course are set by the instructor, usually at the beginning of class.

 

Are online or hybrid course easier than a regular course?
Most students agree that online courses are very challenging. The content of the class is the same as a regular class though you are not tied down to a traditional schedule. The courses potentially require more reading on your own time and more writing, as well.

When do online courses start?
Online courses begin the first day of each semester. Be ready to log in and do work on the first day of class. You will have access to your course a few days before classes start, so use that time to become familiar with your course web site. You should email your instructor within a week prior to the start of class. Be prepared for your course.  Have required materials, including the textbook, by the first day of class.

Can I work ahead in my online course?

In general, online courses at Highland follow a schedule, just like traditional classes. Working ahead must be approved by the instructor, and is done at the discretion of the instructor.

How do I log into my class?
Go to the Highland home page and click the, LOGIN tab on the right side of the screen. Key in your username and password, click the gray login button to gain access to your course page via Moodle, your email via Groupwise, and NetStorage.

How do I find out which system my class uses?
Look up your class in
Online Courses to find the system used. All HCC online courses will be administered through Moodle, However, if you are taking classes via some of our ILLCO partners, these classes may use other course management systems such as Blackboard.

Can I create my own Moodle username?
No. Your Moodle username will be created for you, and will be the same as your Highland email name.

How do I access my Highland email account?
Go to
http://www.highland.edu/login.asp

How do I register for online courses?
Online students follow the same registration procedure as on-campus students. You can register for classes on the  HCC campus, or you can register for classes online.

How do I buy my books for an online class?

Textbooks for online courses are available at the Highland bookstore. You may also search for your books through  online booksellers. If you choose to use such retailers, remember to order your books early to receive them for the start of your course. Be sure to check all information, including the ISBN, to order the correct text.  Do not order International editions.  They are not the same and will have a different  ISBN

Question about an Instructor?

You should talk to your instructor directly. You should also feel free to speak to the Division Dean, or contact the Vice President of Academic Services

Can I use Microsoft Works?
In most cases, Microsoft Works is sufficient for a Highland online course. Other programs such Open Office, or Google Docs are acceptable as well. However, you will need to save your word processing in the RTF file format to avoid compatibility problems. Note if you are able to visit the Highland campus, all of our computer labs including our open labs in the library and and in the Technology Center Room T-139 have access to MS Office 2010, including Word 2010. You can work one any documents you may have with Word 2010, which is easily compatible with newer and older versions of MS Word.

What is an Open Computer Lab?

While some computer labs on campus are reserved for classes. An open computer lab is a place were students can go to use any available computer to work on assignments, use the internet, or use any of the available programs on the a computer for personal use. The two open computer labs which are available at Highland are the library and room T-139 in the Technology Center. Each of the open labs have staff available to assist you with any questions you may have during their hours of opperation.


How do I take tests?
Testing varies from class to class. All classes currently use online testing and some require you to find a test proctor.

How do I withdraw from an online class?
You may withdraw from an online class with a grade of "W" after the add/drop period and before the deadline to withdraw. Please see the college catalog (on the "Quick Links" tab) for more information. You may withdraw from an online course by completing the
Request to Withdraw From an Online Class form.

How do I get help?

For course-specific questions, contact your instructor. If you don't know how to contact your instructor, or you have general question about online or hybrid courses, call the  Academic  Technology Resource office at x3403 on campus or 815.599.3403 off campus, 8 a.m. to 8 p.m. Monday through Thursday and 8 a.m. to 4 p.m. on Friday. You may also stop in T146 or email InstructionalTech@highland.edu.

Why can't I access Moodle or Groupwise using MS Internet Explorer 10 or 11?

There have some reports compatibility issues with Internet Explorer versions 10 and 11, the flowing links below provide some helpful tips to have Moodle and Groupwise working properly with the most current MS web browsers.

IE 10 Compatibility Mode

IE 11 Compatibility Mode

IE 10/11 Compatibility Mode pdf

 

Video Tutorials & Guides

How to get to Moodle, Using Moodle, & Feature Overview.

How to use Groupwise, & Feature Overview

How to use Net Storage & Feature Overview

R.O.A.R Introduction

           R.O.A.R Introduction Transcript

 

R,O.A.R Features

          R.O.A.R Features Transcript

R.O.A.R Online Bill Pay

          R.O.A.R Online Bill Pay Transcript