what our customers say about us:
Do you have "WOW" customer
really appreciated the customer service training program provided
by the Highland Business Institute for our staff and volunteers
prior to the opening of the Freeport/Stephenson County Visitors
training has allowed us to continue to provide "WOW" customer
service: the goal of the Center."
Sorn, executive director, Freeport/Stephenson County Convention
and Visitors Bureau
Bank believes on-going employee training is important in maintaining
outstanding customer service. We chose Highland to help us deliver
a three-part training program focused on quality service and management
practices. By choosing Highland and training locally, we saved both
time and money.”
Jolene Bohnsack, vice president/cashier, Kent Bank.
a Caring Community in the Workplace' was just what our staff needed.
Communication, conflict resolution, and stress management skills
are invaluable especially with a multicultural and multinational
staff teaching 170 children ages six weeks to 6th grade. The instructor
was responsive to my requests. I highly recommend this training.
More day care and learning centers should try this. It really works.”
Christel Walters, director, Amity Day Care and
Business Institute is a great resource for companies our size and
a trustworthy source. Being a small company and everyone having
multiple responsibilities, we do not have the resources to research
and develop our own training procedures. The Business Institute
did a great job in working with us and directing us to the classes
they had in place to fulfill our needs."
manager, Rogers Precision Machining
more from Rogers Precision Machining.