Here's what our customers say about us:

Do you have "WOW" customer service?

"We really appreciated the customer service training program provided by the Highland Business Institute for our staff and volunteers prior to the opening of the Freeport/Stephenson County Visitors Center.

The training has allowed us to continue to provide "WOW" customer service: the goal of the Center."

Connie Sorn, executive director, Freeport/Stephenson County Convention and Visitors Bureau


“Kent Bank believes on-going employee training is important in maintaining outstanding customer service. We chose Highland to help us deliver a three-part training program focused on quality service and management practices. By choosing Highland and training locally, we saved both time and money.”

Jolene Bohnsack, vice president/cashier, Kent Bank.

“'Building a Caring Community in the Workplace' was just what our staff needed. Communication, conflict resolution, and stress management skills are invaluable especially with a multicultural and multinational staff teaching 170 children ages six weeks to 6th grade. The instructor was responsive to my requests. I highly recommend this training. More day care and learning centers should try this. It really works.”

Christel Walters, director, Amity Day Care and Learning Center.

"The Business Institute is a great resource for companies our size and a trustworthy source. Being a small company and everyone having multiple responsibilities, we do not have the resources to research and develop our own training procedures. The Business Institute did a great job in working with us and directing us to the classes they had in place to fulfill our needs."

Jon Rogers, general manager, Rogers Precision Machining

Read more from Rogers Precision Machining.